기술
Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox
- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.
- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations
- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.
- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.
- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance
- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.
- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations
- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.
- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.
- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance
이전 버전
- 12/13/2022: Engati 4.139
- Report a new version
- 앱 이름: Engati
- 종류: 커뮤니케이션
- 앱코드: com.engati.mobileapp
- 버전: 4.139
- 요구 사항: 5.0이상
- 파일 크기 : 13.07 MB
- 업데이트: 2022-12-13
